In this week’s article, we will explain what an Alarm Receiving Center is, how it works and how to have advanced customer service with Call Center Software and a simple and intuitive platform. Keep reading! CRA WHAT IS IT? CRA stands for Alarm Receiving Center and is one of the elements considered essential in alarm systems. We will explain in depth in the next sections what an alarm reception center is and what it is for. ALARM RECEIVING CENTER, WHAT IS IT? An Alarm Receiving Center or monitoring platform is the management and control headquarters of the alarm systems. It is responsible for analyzing and interpreting alarm jumps and in emergency cases, contacting the police or security services.
For an alarm center to be effective, it will have to have specialized security personnel available 24 hours a day, 365 days a year and a high capacity to respond to alerts thanks to call center Phone Number List software that manages incident communications . The alarm receiving center is a key element of home alarm systems and especially of multi-site companies that guarantees the effectiveness and security of the system. alarm switchboard CENTRAL ALARMS, WHAT IS IT FOR? The alarm center is used to receive alarm notifications for many different reasons, we indicate below some of the most prominent: – Theft or attempted break-in: This is the most common case for receiving alarm jumps.
Activation of motion sensors and security cameras when someone tries to access a home or a business / company. In this case, the alarm receiving center receives all the information from the sensors that have been activated and images that the surveillance cameras have captured together with the warning. The control panel analyzes the information received and decides if it is necessary to send the security services, police or if it is only necessary to notify the owner when it is clearly a false alarm.< /span> – Sabotage or attempt to inhibit the alarm: This type of action is typical of thieves who try to access businesses or homes where they know that there is a security alarm installed with a WiFi or GSM connection. To enter safely, they use inhibitors that disable the alarm signal.
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